At Vincent's Italian Restaurant, we strive to ensure you are completely satisfied with your dining experience. If there is an issue with your order, please review our return and refund policy for guidance.
1. Dining Experience Refunds
If you are not satisfied with your meal while dining at our restaurant, please notify a staff member immediately. We will do our best to resolve the issue by offering a replacement or partial refund.
2. Online Orders
For online orders, if there are issues with the order (wrong items or damaged goods), please contact us within 24 hours. Refunds or replacements will be issued based on the nature of the issue.
3. Cancellations
Order cancellations can be made up to 30 minutes before the scheduled pickup or delivery time. After this period, we may not be able to process the cancellation.
4. How to Request a Refund
To request a refund, please contact our customer service team by phone or email with the order details and reason for the refund. We will process your request promptly.